Support

At Scarlet Sands Casino, our support team is here to make your experience smooth and worry-free. Whether you have a question about your account, a deposit or withdrawal, a game from Netgame or Novomatic, or a bonus offer like the Extra 100% Welcome Drop, we’ll work with you until the issue is resolved. Contact options are simple and personal, and our staff treats every inquiry with patience and professionalism.

Reach us the way you prefer

• Live chat: Click the chat icon on any page to connect with an agent in real time. Live chat is the quickest way to get help for account access, technical issues, and game questions.
• Email: Send detailed requests to support@scarletsandscasino.com . Email is ideal for documentation, verification, and questions that need a thorough review.
• Phone callbacks: If you prefer speaking by phone, request a callback through live chat or email and we’ll arrange a call. This lets us gather the right information first so your call is focused and efficient.

Typical response times you can expect

We aim to respond quickly and clearly so you can get back to playing:

• Live chat: usually under 2 minutes during peak hours, and still fast overnight.
• Email: typically within 12–24 hours; urgent matters get prioritized.
• Phone callback: we usually arrange callbacks within a few hours of your request.

We strive to offer 24/7 support so help is available when you need it, but response times can vary slightly during high-traffic periods.

Find answers fast with our Help Center and FAQs

Before contacting support, check our Help Center for instant answers to common questions about deposits, withdrawals, account verification, redeeming SC and GC, and game rules. The FAQs cover payment methods like MasterCard and Visa, currency questions for USD accounts, and how bonus redemption works. If your question is about promotions and how they apply, you can also visit our promotions page for full details.

Knowledgeable agents who care

Every member of our team is trained on account security, transaction workflows, bonus policies, and the games we offer. If you’re facing a verification request, a pending withdrawal, or a technical issue during gameplay, we’ll explain the steps, required documents, and typical timelines clearly. We don’t make guarantees about outcomes, but we do commit to quick, transparent communication and escalating complex cases to specialists when needed.

Personal, respectful service

Contacting support should feel easy. Expect courteous, plain-spoken answers, and follow-up messages when an issue is still being worked on. If you prefer one agent to handle your case, let us know and we’ll do our best to keep your communication with the same representative for continuity.

If you have a question right now, start a live chat or email support@scarletsandscasino.com — we’re ready to help.